Companies today can rely on their Managed Service Provider to offer the latest and most efficient services – combined with modern technologies and the best price-performance ratio. In the continuous collaboration, suggestions for improving the company’s own productivity, efficiency and security are expected.
IT and service automation for managed service providers
Put your focus on your IT innovations and not on manual processes. As an MSP, you are always looking for ways to optimize your processes. It is crucial that you use IT automation to optimise your IT administrative effort, reduce costs and at the same time increase your service level and customer satisfaction.
How do you do that?
Service Automation as a Managed IT Solution
With Service Automation the maintenance of user accounts, the granting of privileges and access to IT resources, programs, folders and files becomes 100% Automated. Your Service Desk is automated, and your service level increases significantly.
Service Automation with Self-Service and Workflow
You can further increase your service level and reduce costs at the same time by offering your customers a product portal with self-service and workflow functionality. Changes are made directly and 100% automatically in the network without your Service Desk having to intervene.
Digital Workplace and Single Sign-On
One portal, one user name and only one password, combined with multi-factor authentication and access policies for additional security. HelloID offers you a central web-based dashboard – the Digital Workplace. This digital workplace offers access to your applications and data in the cloud or on-premise (via Citrix or RDP) regardless of device or location, including single sign-on functionality. Ideal for mobile users in the home office, field staff, mobile care workers, schoolchildren / students and of course in the office.