HelloID Blog

1 Oct 2020, 08:20
Sycronise Teams using Automation & Delegation
28 Sep 2020, 07:55
Two-Factor Authentication (2FA) is an extra access control for your applications and data. But is such an extra check really necessary? Or is it mainly an extra cost item?
26 Aug 2020, 09:31
As we begin to come out of lockdown, what have we learnt from working from home? What can we do to further secure our users and make them more productive? Home working is here to stay – so how can we secure the environment?
22 Jul 2020, 12:05
YubiKey keys have been supported on Windows, Mac, Linux and Android platforms for years, but not on iOS, until recently. Since Apple released iOS 13.3, there is now also support for the use of security keys in combination with Apple's own web browser, Safari. This means that the YubiKey can now also be used with the iPhone.
2 Apr 2020, 12:23
What is User Account Onboarding? In a nutshell, “Onboarding” is simply managerial jargon that was first used in the 70’s. “Onboarding” refers to the process of getting a new hire up to speed on organisational processes, policies, positional resources, and culture. The aim of successful onboarding is to help new employees quickly become effective within the organisation
12 Feb 2020, 09:49
The best types of service automation to save your IT Service Desk time Service automation is revolutionising the IT Service Desks of companies everywhere, automating manual processes to speed up maintenance, on-boarding and ultimately save organisations time and money. By giving people the tools to fix their own issues, service automation ensures faster resolutions and, by keeping staff and/or customers up to date with the status of their requests, frees up the IT team to focus on improving the network as a whole or focus on more pressing and complex issues. However, automation is a blanket term. So, what are the best types of automation to implement that will streamline processes, reduce manual tasks and boost productivity?
23 Jan 2020, 09:55
More and more companies are discovering the far-reaching benefits of replacing manual processes with service automation. New tools are bringing in significant productivity gains across user on-boarding and IT event management, reducing labour costs and, on a wider scale, transforming the way businesses operate. With service automation, manual tasks that would previously have taken teams of people hundreds of hours to complete; some experts predict that in the next few years, as many as 90% of tickets coming through IT systems will be fully automated, including IT requests.
18 Dec 2019, 09:57
Service Automation: What is it and how could it change your business? Service automation is exactly that; automating services (or business processes) within an organisation to improve efficiency and free up staff time so you can focus on more important tasks. For IT Service Desks, service automation offers a range of benefits. Service automation removes the responsibility and manual handling of tasks away from the service desk, for example when giving staff access to shares, applications and hardware.
28 Nov 2019, 10:02
Welcome back to another HelloID blog post. We’re bringing you a brand new, three-part series where we’re talking “What Is?” From SAML to User Account Onboarding, and Single Sign-On, we’re going to be looking at what they are and what exactly they can do for you. So, let’s get started with Single Sign-On.
20 Nov 2019, 09:58
Welcome back to another HelloID blog post. We’re bringing you a brand new, three-part series where we’re talking “What Is?” From SAML to User Account Onboarding, and Single Sign-On, we’re going to be looking at what they are and what exactly they can do for you. So, let’s get started with SAML.

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