Service Automation: What is it and how could it change your business?

posted by HelloID Icon HelloID 23 April 2021

Service Automation: What is it and how could it change your business?

Service automation is exactly that; automating services (or business processes) within an organisation to improve efficiency and free up staff time so you can focus on more important tasks. For IT Service Desks, service automation offers a range of benefits.

Service automation removes the responsibility and manual handling of tasks away from the service desk, for example when giving staff access to shares, applications and hardware. 

So what difference does it make?

Rather than sending a request to the service desk, managers simply receive requests and authorise access, which are then processed in target systems and logged in the service desk. This streamlined process saves the service desk time, as well as ensuring staff are granted the access they need quickly, so can get to work without delay.

For growing companies, mergers or new systems can result in complex IT environments which, as the organisation continues to grow, will only get worse. Service automation is a fast and easy way to simplify that environment, for example setting time limits for access (for freelancers or contract staff) and automatically revoking access on a set date. 

The right software should also integrate seamlessly with any existing systems so that rather than replacing entire IT environments and requiring staff to learn a new system, service automation provides an ‘untangling’ of existing processes.

HelloID: Service automation made simple

HelloID is an Identity as a Service (IDaaS) cloud-platform that delivers Single-Sign-On, User-account provisioning, and service automation. HelloID can be embedded within your service desk software to provide a single portal for all users, integrating seamlessly with your existing systems to ensure service automation is implemented easily, effectively and efficiently.

Benefits of HelloID

  • One portal for all business applications
  • Fully automated Access Management
  • Structural decrease of manual help desk tasks
  • Seamless integration with existing systems
  • Fast implementation with immediate results
  • 100% cloud-based and future-proof solution

To find out more about HelloID and the benefits of service automation for your business, contact HelloID today.