Service Automation: The IT revolution that isn’t going anywhere

posted by HelloID Icon HelloID 23 April 2021

A game-changer

Automation services and platforms are transforming IT. For repetitive events generating up to thousands of tickets within larger organisations, cutting response resolution times by as little as 5 seconds can add up to huge time savings over the course of a year. With some automation services reducing ticket response times by up to a minute, the popularity of service automation is self evident.

Reducing IT costs in an increasingly digital landscape is a serious business. Tech giants like Dell Technologies and Hewlett Packard Enterprise are developing and launching their own automation platforms and services on a large scale, showing just how essential service automation is to the industry as a whole. HPE claim some services can reduce storage operational costs by up to 79% percent.

Automation services help unite the key elements of the future’s digital workforce; from human resources and customer service to the IT service desk, automation empowers staff across the company to work more effectively and more efficiently, as they’re not wasting time on lengthy manual tasks. That means they can optimise other elements of their role and innovate in new areas.

HelloID: Service automation made simple

HelloID is an Identity as a Service (IDaaS) cloud-platform that delivers Single-Sign-On, User-account provisioning, and service automation. HelloID can be embedded within your service desk software to provide a single portal for all users, integrating seamlessly with your existing systems to ensure service automation is implemented easily, effectively and efficiently.

Benefits of HelloID

  • One portal for all business applications
  • Fully automated Access Management
  • Structural decrease of manual help desk tasks
  • Seamless integration with existing systems
  • Fast implementation with immediate results
  • 100% cloud-based and future-proof solution

To find out more about HelloID and the benefits of service automation for your business, contact HelloID today.